Making Things Better?

Source

Last week I blogged about planned obsolescence and my experience with Sears Parts Direct (read about it here).  As a result of my post, a representative from the company contacted me via my blog, telling me they wanted to further assist me with my problem.  It sounded promising so I sent an email on Sunday.  Not long after, I received a call from one of their representatives.

End result:  someone higher up the ladder told me the exact same thing that I was told when I first tried to return the parts.  There wasn't even a hint that they might consider taking back the parts.  They just wanted to tell me they were sorry that I was unhappy with the situation.  This was supposed to make me feel better?  My suggestion to them:   If you're not going to do anything about a problem, leave it alone.  Contacting disgruntled customers but not giving results will not improve the situation.